FAQ
CART
Product on www.ceratollp.com are sold on a first come, first serve basis.
PAYMENT
All payments made on www.ceratollp.com are secure. All prices listed and transaction are in U.S. dollars. We accept payments via all major credit card companies including Visa and Mastercard. We do not accept payment via check or cash on delivery. Orders placed to a TEXAS address will be charged sales tax.
SHIPPING
CERATO ships internationally. Please refer to our Shipping policy page for further information.
Shipping times frames are applicable for transit period only, and do not include processing/manufacturing time.
Shipping fees for delivered products are non-refundable.
AVAILABILITY
Each of our products are handcrafted with expertise to ensure exceptional quality. In order to maintain such level of craftsmanship, the availability of products may be limited. CERATO products are available exclusively through our online site.
MATERIALS
All products are handcrafted with saffiano, eco-saffiano and genuine leathers which may contain natural variations in the pattern and texture. The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique. We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.
PERSONALIZATION
All personalized items are hand-stamped using brass-cut die and hot stamping foil. No two stamped items will look the same due to natural variations in this process.
Stamping foil on a naturally textured skin may allow for minor imperfections in the stamping. If you are concerned about this aesthetically, we recommend purchasing only calfskin items, which allow for the foil to lay as flat as possible. We do not accept returns or exchanges on any personalized items, so please be aware of this prior to purchasing.
For the Initials option with Personalization, capital English letters are available in Times New Roman font from A to Z, as well as numbers 0 to 9. The letters/number measure 9/32 inch and 13/64 in height. We do not currently offer any symbols or punctuation marks.
Emoji Options are available to select from the drop-down menu. Emoji symbols measure 25/64 inch in height.
You will have the option to select your preferred Emboss Type, including: Gold Foil, Silver Foil, Black Foil, or Blind Debossed (no foil, embossed with heat stamp).
INQUIRIES
We are dedicated to ensuring an exceptional experience with our products and customer services. If you have any questions or comments, please contact our online support team at – sales@ceratollp.com.
Product on www.ceratollp.com are sold on a first come, first serve basis.
PAYMENT
All payments made on www.ceratollp.com are secure. All prices listed and transaction are in U.S. dollars. We accept payments via all major credit card companies including Visa and Mastercard. We do not accept payment via check or cash on delivery. Orders placed to a TEXAS address will be charged sales tax.
SHIPPING
CERATO ships internationally. Please refer to our Shipping policy page for further information.
Shipping times frames are applicable for transit period only, and do not include processing/manufacturing time.
Shipping fees for delivered products are non-refundable.
AVAILABILITY
Each of our products are handcrafted with expertise to ensure exceptional quality. In order to maintain such level of craftsmanship, the availability of products may be limited. CERATO products are available exclusively through our online site.
MATERIALS
All products are handcrafted with saffiano, eco-saffiano and genuine leathers which may contain natural variations in the pattern and texture. The style of each leather is presented in the individual products photos, however no two items are exactly the same making each piece completely unique. We advise to be aware that minor difference in the pattern and texture are expected and are not considered imperfections, rather are celebrated as unique characteristics of the materials used.
PERSONALIZATION
All personalized items are hand-stamped using brass-cut die and hot stamping foil. No two stamped items will look the same due to natural variations in this process.
Stamping foil on a naturally textured skin may allow for minor imperfections in the stamping. If you are concerned about this aesthetically, we recommend purchasing only calfskin items, which allow for the foil to lay as flat as possible. We do not accept returns or exchanges on any personalized items, so please be aware of this prior to purchasing.
For the Initials option with Personalization, capital English letters are available in Times New Roman font from A to Z, as well as numbers 0 to 9. The letters/number measure 9/32 inch and 13/64 in height. We do not currently offer any symbols or punctuation marks.
Emoji Options are available to select from the drop-down menu. Emoji symbols measure 25/64 inch in height.
You will have the option to select your preferred Emboss Type, including: Gold Foil, Silver Foil, Black Foil, or Blind Debossed (no foil, embossed with heat stamp).
INQUIRIES
We are dedicated to ensuring an exceptional experience with our products and customer services. If you have any questions or comments, please contact our online support team at – sales@ceratollp.com.