HELP CENTER

FAQ

ORDERS & PAYMENT

Ordering: Products on www.ceratollp.com are available on a first-come, first-serve basis.

Payment: We ensure secure payments. All transactions are in U.S. dollars and we accept major credit cards (Visa, Mastercard). We don't accept checks or cash on delivery. Texas orders are subject to sales tax.

SHIPPING

International Shipping: CERATO ships worldwide. Refer to our Shipping policy for details.

Shipping Times: Shipping times refer to transit periods only and exclude processing time.

Shipping Fees: Shipping fees for delivered products are non-refundable.

PRODUCTS & MATERIALS

Product Availability: Our handcrafted products prioritize exceptional quality. Availability may be limited, and CERATO products are exclusively available online.

Materials: Our products are handcrafted with saffiano, eco-saffiano, and genuine leathers. Variations in pattern and texture are natural and celebrated as unique characteristics.

CUSTOMIZATION

Personalization: We offer various personalization options, such as CAP, MELT, ROSA, RECAP, FOIL, PRINT THE LOGO, and GIS.
CARE & CLEANING

Product Care: Our products are primarily made of eco-saffiano leather, resistant to water and scratches. Clean with a dry cloth. Avoid exposure to extreme temperatures, porous or oily surfaces, or humidity.
CONTACT US

Questions or Comments: For exceptional support, contact our online team at sales@ceratollp.com.